Support Manager – DIC
Quick Info
- Vacancies
- Vacancies: 1
- Employment Type
- Employment Type: Contract
- Qualification
- Qualification: Graduate or Postgraduate degree in IT, Computer Applications, Management, Engineering, or a related discipline
- Experience Required
- Experience Required: 6+ years of overall experience with a minimum of 3 years in helpdesk/support management.
- Application Mode
- Application Mode: Apply Online
- Deadline
- Deadline:
The Support Manager post at Digital India Corporation offers an opportunity to lead helpdesk operations and end-user support for major government e-governance platforms. Ideal for experienced IT and support management professionals, this contractual role involves supervising support executives, monitoring tickets, and managing issue escalations to ensure high service quality. Candidates seeking to contribute to India's digital transformation initiatives can apply online through the official portal before the specified deadline.
- Position carries responsibility for overseeing user helpdesk operations and managing escalation workflows for digital platforms.
- Requires a minimum of 6 years total experience with at least 3 years dedicated to helpdesk or support management.
- Engagement is purely on a temporary contract basis with initial posting in Delhi/NCR.
- Shortlisting is based on an objective evaluation matrix considering qualifications, domain expertise, and experience prior to interviews.
- Candidates should ensure all academic certificates and experience credentials are updated before applying online.
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Additional Salary Information
Consolidated remuneration commensurate with qualifications and experience within approved project norms.
Important Dates
Selection Process
Screening and shortlisting through objective evaluation matrix based on educational qualification, relevant experience, domain expertise, certifications, and publications.
Personal Interview for shortlisted candidates.
Application Fees
No application fee details specified in the official notification.
Reservation
As per Government of India guidelines and Digital India Corporation project norms.
How to Apply
- Visit the official Digital India Corporation online recruitment portal at https://ora.digitalindiacorporation.in/.
- Locate the desired advertisement and post name.
- Fill out the online application form with accurate personal, educational, and professional details.
- Upload all required documents and certificates as specified.
- Submit the application online on or before 29 August 2026.
Frequently Asked Questions
Candidates must possess a Graduate or Postgraduate degree in IT, Computer Applications, Management, Engineering, or a related discipline.
There is 1 vacancy available for the Support Manager post.
Applicants need 6+ years of total experience, including at least 3 years in helpdesk or support management.