Service Delivery & Change Manager – NeGD
Quick Info
- Vacancies
- Vacancies: 1
- Employment Type
- Employment Type: Contract
- Qualification
- Qualification: Bachelor's degree in IT, Computer Science, or related field; ITIL certification preferred.
- Experience Required
- Experience Required: 7–10 years of experience in service delivery, ITSM, or operations governance.
- Age Limit
- Age Limit: Upto 55 years
- Application Mode
- Application Mode: Online
- Deadline
- Deadline:
NeGD is inviting applications for one Service Delivery & Change Manager vacancy to govern helpdesk operations and change requests for the SIDH platform, offering up to ₹32,81,580 per year. Candidates with 7–10 years of experience and a background in ITSM are encouraged to apply for this New Delhi-based contractual role. This position is ideal for experts in SLA management and ticket analytics looking to improve operational service quality for over 8,000 monthly support tickets. You will play a key role in converting support demand into structured backlog items for product development.
- Maximum age limit is 55 years; the contract is initially for 3 years and is extendable.
- Selection will be based on relevant experience in ITSM tools like Zoho Desk or Jira Service Management.
- The application mode is strictly online with a deadline of June 26, 2026.
- ITIL Foundation or Practitioner certification is considered a 'Good to Have' qualification.
- The role involves managing incident escalation governance across various support and application teams.
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Additional Salary Information
Maximum CTC of ₹32,81,580 per year (inclusive of GST).
Important Dates
Selection Process
Screening of applications based on qualifications, age, and relevant experience.
Shortlisting of candidates for personal interviews.
Final selection based on interview performance and document verification.
Application Fees
No application fee mentioned
Reservation
1 Vacancy (General/UR category)
How to Apply
- Visit the official Digital India Corporation recruitment portal at https://ora.digitalindiacorporation.in/ Select the desired position from the list of active advertisements.
- Fill in the required personal, educational, and professional experience details.
- Upload necessary documents as specified in the online application form.
- Submit the application before the deadline of 26.06.2026.
Frequently Asked Questions
The maximum annual CTC for this role is ₹32,81,580.
A Bachelor's degree in IT or a related field is required, with ITIL certification being highly desirable.
The maximum age limit is 55 years as of the closing date of the application.