Manager – Call Centre & Career Counselling Unit – NABCONS
Quick Info
- Vacancies
- Vacancies: 1
- Employment Type
- Employment Type: Contract
- Pay Scale
- Pay Scale: ₹445,000 per year
- Qualification
- Qualification: MBA, MSW, or any Master's Degree.
- Experience Required
- Experience Required: Minimum 03 years of experience, specifically in monitoring, evaluation, or community mobilization.
- Age Limit
- Age Limit: Upto 35 years
- Application Mode
- Application Mode: Online
- Deadline
- Deadline:
As the Manager for the Call Centre & Career Counselling Unit, you will lead a dedicated team of executives and counselors to streamline the DDU-GKY mobilization process. This role is central to managing the multipurpose call center operations, including data analysis, periodic reporting, and ensuring the quality of career guidance provided to unemployed rural youth. It is an ideal post for professionals who excel in data management and team leadership within the development sector. Joining NABCONS in this capacity provides a unique chance to manage the digital and telephonic backbone of a major skill development initiative in Kerala.
- The role involves supervising call barging and providing supportive supervision to ensure high-quality counseling for all candidates.
- Managers are responsible for curating a comprehensive database of unemployed rural poor youth in coordination with district offices.
- The position requires strong data management and reporting skills to facilitate effective concurrent evaluations of the project.
- Candidates must be comfortable working in a project-based contract environment with an initial term of 11 months.
- Proficiency in local languages and English is essential for managing team communications and stakeholder reporting.
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Additional Salary Information
Initial Annual CTC of INR 4.45 Lakh with a provision for annual increment based on performance.
Important Dates
Selection Process
Preliminary Screening Shortlisting based on qualification and experience Interview
Application Fees
Refer official detailed notification
Reservation
1 Vacancy (General/UR)
How to Apply
- Visit the official NABCONS website at www.nabcons.com.
- Navigate to the careers section and locate the advertisement for Project Based Contract Staff in Kerala.
- Click on the specific application link provided for your desired post (Google Form links).
- Fill in the required details in the prescribed format.
- Submit the online application before the deadline of 12th July 2026 midnight.
- Ensure all information is accurate as verification will occur during the interview/joining stage.
Frequently Asked Questions
The position offers an initial annual CTC of INR 4.45 Lakh plus performance-based increments.
Applicants should have an MBA, MSW, or any Master's Degree.
The preferred age for this position is below 35 years.