Manager – Call Centre & Career Counselling Unit – NABCONS
Quick Info
- Vacancies
- Vacancies: 1
- Employment Type
- Employment Type: Contract
- Pay Scale
- Pay Scale: ₹445,000 per year
- Qualification
- Qualification: MBA, MSW, or any Master's Degree from a recognized institution.
- Experience Required
- Experience Required: Minimum 03 years of experience in large scale Education, Livelihoods, or Skill Development programmes.
- Age Limit
- Age Limit: Upto 35 years
- Application Mode
- Application Mode: Apply Online
- Deadline
- Deadline:
As the Manager for the Call Centre and Career Counselling Unit, you will lead a specialized team in Thiruvananthapuram focused on data analysis and periodic reporting for the DDU-GKY project. This leadership role is central to managing the multipurpose call center, ensuring quality counseling through call barging and systematic data curation. It is an excellent opportunity for professionals with an MBA or MSW to oversee large-scale mobilization efforts and grievance redressal systems. The position offers a platform to influence the career trajectories of rural poor youth by optimizing the state's centralized counseling infrastructure.
- The role involves leading a team of call center executives and career counselors under the guidance of the Thematic Manager.
- Candidates must possess advanced data management and reporting skills to handle situational analysis reports.
- The position is based at the State Headquarters in Thiruvananthapuram for a contract period of 11 months.
- Selection is based on preliminary screening of applications followed by an interview for shortlisted candidates.
- Proficiency in local languages and English is mandatory for effective team supervision and stakeholder communication.
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Additional Salary Information
Initial Annual CTC of ₹4.45 Lakh with a provision for annual increment based on performance.
Important Dates
Selection Process
Preliminary Screening Shortlisting based on Qualifications and Experience Interview
Application Fees
No application fee mentioned
Reservation
Total Vacancy: 01 (UR) Standard GoI reservation norms apply for contractual engagements.
How to Apply
- Visit the official NABCONS website at www.nabcons.com.
- Navigate to the careers section and locate the advertisement for Kerala Skill Development Programme.
- Read the detailed eligibility criteria for your desired post.
- Click on the specific application link provided for the post (e.g., District Manager, Career Counsellor).
- Fill out the online application form/Google form with accurate details.
- Submit the form before the deadline of 12th July 2026 midnight.
- Keep a copy of the submitted application for future reference.
- Ensure all original documents are ready for verification if shortlisted for an interview.
Frequently Asked Questions
The position offers an initial annual CTC of ₹4,45,000 with performance-based increments.
Applicants must have an MBA, MSW, or any Master's Degree to qualify for this managerial role.
There is 1 vacancy available for the Manager - Call Centre & Career Counselling Unit position.