Head – Leads and Call Centre Management (Manager / Senior Manager) – BOBCAPS
Quick Info
- Employment Type
- Employment Type: Full Time
- Qualification
- Qualification: Candidates must hold a Graduate or Postgraduate degree from recognized Universities, with an advanced degree preferred.
- Experience Required
- Experience Required: Minimum 10 years of experience in Lead Management and Call Centre management is required.
- Application Mode
- Application Mode: Online
- Deadline
- Deadline:
BOBCAPS is recruiting a Head – Leads and Call Centre Management (Manager / Senior Manager) to oversee lead management systems and call centre operations in Retail Broking Equity. While no specific vacancy count is provided, this role offers competitive compensation determined on a case-by-case basis and requires a Graduate or Postgraduate degree, with an advanced degree preferred. With a minimum of 10 years of experience, this position is ideal for seasoned professionals with strong leadership, problem-solving, and technical proficiency in call centre technologies, offering a strategic role in driving sales conversion and customer experience.
- The role is based in Mumbai, focusing on improving sales conversion ratios and reducing lead leakage.
- Applicants should have hands-on experience working with CRM and LMS systems.
- Candidates must possess excellent verbal and written communication skills to engage effectively with lead channels, team members, and senior management.
- The position requires strong decision-making skills to handle complex situations and resolve escalated customer issues efficiently.
- Key responsibilities include team leadership and development, operations management, customer experience management, reporting, monitoring, and analytics, budgeting, and resource management.
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Additional Salary Information
Compensation will not be a limiting factor for the right candidate and will be discussed on a case by case basis.
Important Dates
Selection Process
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Application Fees
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Reservation
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How to Apply
- Applications should be submitted via email to [email protected].
- Candidates must mention “Head – Leads and Call Centre Management” in the email subject line.
- Applications with any other subject will not be accepted.
Frequently Asked Questions
The compensation for the Head – Leads and Call Centre Management (Manager / Senior Manager) role at BOBCAPS will be discussed on a case-by-case basis, ensuring it is not a limiting factor for the right candidate.
Candidates must hold a Graduate or Postgraduate degree from recognized Universities, with an advanced degree preferred.
A minimum of 10 years of experience in Lead Management and Call Centre management is required, along with strong P&L understanding in Retail Broking.
